Terms and conditions

Draft version: the sale isn't open yet. This page will be completed and dated before the first order.

Seller

{vendeur}, which operates the Caloven brand. {adresse_vendeur}. Email: {contact_email}.

Products and prices

Prices are shown inclusive of tax. Delivery is free.

• Caloven Kit (heated vest and 10,000 mAh battery): 124,90 €
• Caloven Duo (2 vests and 2 batteries): 229,00 €
• Spare battery, added to an order: 19,90 €

Order and payment

Payment is made by card, on a secure Stripe payment page. The order is confirmed by email.

Delivery

Free delivery, for each parcel, shipped from our supplier's warehouse in China, delivered in 6 to 13 days depending on the country, with a tracking number. The vest and the battery may ship from two warehouses: the kit may therefore arrive in two separate parcels, each with its own tracking number.

30-day money-back guarantee

If the vest or the kit isn't right for you, write to us within 30 days of delivery.

• The request is made by email, within 30 days of the delivery date shown by the parcel tracking.
• It includes the order number and the reason.
• The complete vest is returned, with its battery and cable.
• The refund covers the whole order, to the payment method used, within 14 days of receiving the return.
• One request per household.
• This commercial guarantee is in addition to your statutory rights and does not replace them.

Right to cancel

You have 14 days from receipt to cancel, with no reason needed. The return address and return costs will be shown here before the sale opens.

Statutory rights

Goods come with statutory rights that cannot be waived. In the United Kingdom, the Consumer Rights Act 2015 requires goods to be as described, fit for purpose and of satisfactory quality. Customers in other countries keep the statutory rights of their own country.

Battery safety

The battery is a lithium-ion battery. CE marked, UN38.3 compliant for transport. Charge it with the supplied cable, don't pierce it, don't soak it, remove it before washing the vest.

Consumer dispute resolution

If a dispute arises, the customer first sends a written complaint to customer service. If no solution is found, the customer may use alternative dispute resolution where it is available in their country. The details are provided on request to customer service.